Microsoft Dynamics 365 Customer Experience Applications Team is building the next generation of their AI-first Dynamics 365 Contact Center solution on Azure, aiming to deliver intelligent, highly scalable, and predictive application scenarios across all devices.
Requirements
- 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C-Sharp, Java, JavaScript, or Python
- 1+ years of experience with GenAI, Large Language Models, or agentic systems
- 1+ years of experience with coding, debugging, and problem-solving skills
- Experience with MLOps workflows (CI/CD, monitoring, retraining pipelines) and familiarity with modern LLMOps frameworks.
- Skilled in building and operating infrastructure using Azure, AWS, or Google Cloud, and deploying containerized models with Docker, Kubernetes, or similar tools.
- Experience with customers success, zero trust security and compliance
Responsibilities
- Design and develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
- Translate business requirements into AI solutions, collaborating with data scientists, product managers, and engineering teams to ensure alignment and impact.
- Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
- Own deployment, quality and operation of AI systems, including automated testing, CI/CD pipelines, deployment, and monitoring with MLOps and DevOps practices.
- Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning.
- Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies.
- Build and debug production-grade code in distributed systems using C-Sharp, Azure.
Other
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
