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Software Engineer II - Customer Experiences

Microsoft

$100,600 - $199,000
Sep 5, 2025
Redmond, WA, USA • Irving, TX, US • Atlanta, GA, USA
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Microsoft is looking to expand its team of Software Engineers to enable the success of Microsoft solutions for Commercial & Enterprise customers, solving complex problems and ensuring product functionality while maintaining customer satisfaction.

Requirements

  • 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C, Java, JavaScript, or Python
  • 2+ years’ experience in software engineering or systems administration with Windows Client/Server.
  • 2+ years’ experience in customer-facing site reliability, service engineer role or support engineer roles.
  • Experience troubleshooting and data/log analysis skills (Perfmon/XPerf/ETL/ETW).
  • Experience with debugging native C/C++ and managed code C using Windbg.
  • Technical proficiency, troubleshooting and learning attitude towards Microsoft M365 technologies.
  • Ability to read and analyze C/C++ / C / code and perform source code level investigations.

Responsibilities

  • Collaborate with cross-functional teams across Microsoft to gather requirements, align on technical direction, and deliver high-quality software.
  • Analyze product usage patterns and customer feedback to identify opportunities for feature enhancements and performance improvements.
  • Implement and validate software changes through rigorous testing and continuous integration practices to ensure quality and reliability.
  • Demonstrate leadership by taking ownership of projects, driving technical excellence, and fostering a collaborative team environment.
  • Engage with other engineering teams to conduct code reviews, share best practices, and contribute to architectural decisions.
  • Utilize debugging tools, performance profilers, and source code analysis to diagnose and resolve software issues efficiently.
  • Maintain a customer-focused mindset by building intuitive, performant, and secure software that meets user needs and expectations.

Other

  • Bachelor's Degree in Computer Science or related technical field
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Ability to work on occasion, a rotational on-call schedule during holidays, evenings, and weekends.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Travel requirements not specified, but may be required