Travelers is seeking a Software Engineer II (Salesforce) to join their Personal Insurance organization to grow and transform their Technology landscape.
Requirements
- Experience with Salesforce Service Cloud & FSC Insurance expertise.
- Experience with Salesforce integration and automation engineering.
- Experience with API and Event Planning.
- Capable of building Apex REST services if necessary
- Implement API operations for large-scale policy data migrations and updates
- Create custom platform events for insurance business process notifications
- Configure streaming API monitoring for high-volume insurance processing
Responsibilities
- Configure FSC case and insurance data model related objects with proper field-level security
- Engineer Omni-Channel basic routing with presence configurations and queue management for policy servicing, underwriting, etc.
- Build case management processes including automated case creation from policy events, etc.
- Develop custom Apex classes for insurance solutions where out of the box capabilities are not available
- Create automated workflows using Process Builder and Flow for operations, such as policy servicing, underwriting, etc.
- Build Lightning components for insurance-specific UI requirements
- Implement Salesforce Connect for accessing external insurance systems
Other
- Applicants must be authorized to work for ANY employer in the U.S.
- The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.
- Delivery - Intermediate delivery skills including the ability to estimate accurate timelines for tasks and deliver work at a steady, predictable pace to achieve commitments, contribute to the software design strategy and methodologies used to best meet the system requirements, consider and build for many different use cases, avoid over engineering, and ensure automation, deliver complete solutions but release them in small batches, and identify important tradeoffs and negotiate them.
- Domain Expertise - Demonstrated track record of domain expertise including understanding technical concepts necessary to do the job effectively and aware of industry trends, demonstrate willingness, cooperation, and concern for business issues and priorities, and possess in depth knowledge of immediate systems worked on and some knowledge of adjacent systems.
- Problem Solving - Strong problem solver who ensures solutions are built for the long term, is able to resolve new issues, recognizes mistakes using them as learning and teaching opportunities and consistently breaks down large problems into smaller, more manageable ones.
