American Express is looking to reshape its Company's Integrated Risk Management (IRM) program by crafting scalable and efficient ServiceNow platform capabilities. The goal is to enable colleagues to build reliable and high-quality Risk Management modules to meet business needs and drive DevOps processes across ServiceNow teams.
Requirements
- ServiceNow Certified Application Developer (CAD) & Certified System Administrator (CSA) certification.
- 3+ years of Service Now Administration and Development Experience.
- Solid experience with IRM/GRC modules* (Policy & Compliance, Risk, and/or Audit).
- Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio.
- Experience with ServiceNow upgrades, instance cloning, and system maintenance.
Responsibilities
- Manage users, groups, roles, ACLs, and other platform configurations.
- Monitor for and Address platform performance issues.
- Maintain scheduled jobs and resolve issues as needed.
- Debug issues and implement fixes across IRM and core ServiceNow modules.
- Implement platform solutions to enable adoption of DevOps principles.
- Implement platform monitoring solutions to ensure high availability and performance of Production and non-Production environments.
- Architect/Build custom solutions to solve for complex and critical platform needs not addressed by out of box ServiceNow offerings.
Other
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
