Google's software engineers develop next-generation technologies that change how billions of users connect, explore, and interact with information. The Guided Support Experience (GSE) team is responsible for verticalizing the Guided Support Experience in the Google Help Center, which is a generative conversational support solution across consumer product portfolios. The team needs engineers to customize GSE to the needs of Product Verticals (PVs) and advocate for users by creating helpful and trusted experiences.
Requirements
- 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.
- 2 years of experience with full stack development, across the back-end such as Java, Python, GO, or C++ codebases, and front-end experience including JavaScript or TypeScript, HTML, CSS or equivalent.
- 2 years of experience with data structures or algorithms in either an academic or industry setting.
- 2 years of experience with performance, systems data analysis, visualization tools, or debugging.
- Experience working with Generative Artificial Intelligence (AI) or Machine Learning (ML) platforms, and with engineering and optimization.
- Experience in code and system health, diagnosis and resolution, and software test engineering.
- Experience developing accessible technologies.
Responsibilities
- Write product or system development code, and contribute towards improving code health, data hygiene, and overall system reliability.
- Analyze user behavior and adapt the Guided Support Experience (GSE) platform to support different product verticals and deliver a high-quality product that drives engagement.
- Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
- Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
- Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
- Design, develop, test, deploy, maintain, and enhance software solutions.
Other
- Manage project priorities, deadlines, and deliverables.
- Work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve.
- Be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
- Work with partners and other stakeholders in a cross-functional structure, focusing on customizing GSE to the needs of Product Verticals (PVs).
- Advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem.
