The job is looking to solve the problem of providing analytical and tier 2 technical support for business applications, ensuring application reliability through root cause analysis, and developing solutions to meet business needs.
Requirements
- Support and maintain applications and solutions using Visual Studio, .NET platform, SQL server, C-Sharp, or other equivalent languages/tools
- Support and maintain solutions built on Microsoft SharePoint and Office 365.
- Support and maintain enterprise content management solutions e.g. Fiserv Nautilus.
- Support and maintain web applications using ASP.NET, JavaScript, HTML, CSS and other web technologies.
- Support ETL solutions using SQL Server Integration Services (SSIS), SQL Server and other languages/tools.
- Create and maintain architecture diagrams, design diagrams and data flow diagrams using Microsoft Visio or other equivalent tools.
- Complete and develop a working application that will be used by App Dev or NWB.
Responsibilities
- Under direct supervision, support, install, troubleshoot, maintain and manage applications.
- Test, implement, document, and maintain support FAQ’s and solutions.
- Triage support incidents and escalates high priority events to the appropriate groups.
- Perform ongoing monitoring and health checks for applications.
- Create automation solutions for support and maintenance tasks and activities.
- Support and maintain applications and solutions using Visual Studio, .NET platform, SQL server, C-Sharp, or other equivalent languages/tools
- Support and maintain solutions built on Microsoft SharePoint and Office 365.
Other
- Preferably a Junior or Senior in college.
- Work with internal customers to assess business needs and works with a team to find solutions.
- Help to define, record and execute application disaster recovery plans and procedures.
- Work closely with tier 1 technical support teams and works as part of the tier 2 support team to ensure team is meeting the business’ expectations.
- Follow through to ensure each problem is resolved according to the established SLAs.
