Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are seeking an ITSM Software Engineer to join Zions Bancorporation’s ITSM Engineering Team. The ITSM Software Engineer plays a key role in building and implementing integrations with ServiceNow. The initial area of focus is on enhancing CMDB capabilities. A healthy CMDB is critical to efficient system automation and many high-value ITSM processes. The Software Engineers building and maintaining the CMDB and its related systems are critical to Zions delivering world-class services to its customers.
Requirements
- 4+ years of ServiceNow development/administration experience.
- Strong scripting skills in JavaScript, Flow Designer, and Business Rules.
- Experience with IT Asset Management, Discovery, and CMDB modules.
- Familiarity with Object Oriented Software Development with languages such as Python, C-Sharp, or Java.
- Familiarity with Linux and Windows systems administration a plus.
Responsibilities
- Integrate CMDB with external systems (e.g., SCCM, Intune, Fusion, Archer, GCP) using Service Graph Connectors and custom APIs.
- Implement and optimize ServiceNow Discovery and Service Mapping processes.
- Architect, configure, and maintain the ServiceNow CMDB to ensure data accuracy, completeness, and compliance.
- Build self-service workflows and automation for CI updates, service map recertification, and onboarding processes.
- Support REST API integrations, CyberArk credential management, and agent-based discovery
- Systems and Process Automation using Python, ServiceNow/JavaScript, and various automation platforms depending on skill sets and interest.
Other
- This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.
- Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
