ATPCO is looking to solve the problem of implementing, enhancing, and maintaining a wide range of applications and services, ensuring high performance, scalability, and reliability.
Requirements
- IBM DB2 skills (SQL queries, stored procedures, performance tuning)
- Redis
- Neo4J
- MySQL
- MongoDB
- IBM Job Control Language (JCL)
- Shell scripting
Responsibilities
- Provide 24x7 Tier 2 support for all ATPCO applications and systems during both day and night oncall rotations, including weekends and holidays
- Support resolution of production issues, ensuring effective communication and customer satisfaction.
- Perform applications and database maintenance activities such as MPM data uploads, historical data migrations, back-door data fixes and address customer subscription data processing issues.
- COBOL programs and JCL maintenance
- Maintain deep understanding of ATPCO enterprise environment to quickly diagnose and resolve issues and keep abreast of changes to ATPCO applications and technologies.
- Work with business, product and technical teams to analyze problems, assess risks, and implement solutions.
- Monitor systems such as ServiceNow, Splunk Oncall, alerts, and group emails, and respond to issues in a timely manner.
Other
- Minimum 2+ years of IBM Mainframe and Distributed web/Cloud-based applications 24/7 support experience, including nights, weekends, and holidays
- Proven track record in IT Operations / Applications Production Support within complex enterprise environments.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Excellent oral and written communication skills for technical and non-technical stakeholders.
- Background in Applications development/programming.
