Dematic is looking to provide remote, second level customer support with a talented Software Support Engineer.
Requirements
- Knowledge of multiple programming languages
- Knowledge of operating systems
- Knowledge of databases
- Knowledge of networking
- Experience with Oracle databases
- Experience with MS SQL Database
- Experience with Windows operating systems
Responsibilities
- Assist project and technical engineers in the integration of new systems
- Assist technical and development personnel in application quality testing
- Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers
- Provide specified technical support to customers on-site
- Work on-site to install, commission, and test installation of material handling solutions
- Review Sales and Estimating Functional Specification documentation
- Participate in an on-call rotation during non-business hours
Other
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- At least 2 years experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry)
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
- Participate in an on-call rotation during non-business hours
