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The Home Depot Logo

Software Engineer Principal - Contact Center AI (Remote)

The Home Depot

Salary not specified
Oct 17, 2025
Atlanta, GA, US
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The Home Depot is looking to solve the problem of creating secure, reliable, and scalable software solutions for their Contact Center space, and they need a Software Engineer Principal to contribute to the software design, development, and overall product lifecycle.

Requirements

  • Mastery of an object oriented programming language (preferably Java)
  • Mastery of a modern scripting language (preferably Python)
  • Mastery of a modern web application framework such as Ruby on Rails, Spring MVC, and Node.js
  • Mastery of writing SQL queries against a relational database
  • Mastery of a version control systems (preferably Git)
  • Proficient in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery
  • Proficient in a Linux or Unix based environment

Responsibilities

  • Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
  • Documents, reviews and ensures that all quality and change control standards are met
  • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
  • Writes custom code or scripts to do 'destructive testing' to ensure adequate resiliency in production
  • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
  • Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
  • Identifies product enhancements (client-facing or technical) to create a better experience for the end users

Other

  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • Typically requires overnight travel less than 10% of the time
  • Must have a bachelor's degree program or equivalent degree in a field of study related to the job
  • 6 years of relevant work experience