Apple is looking for a Software Engineer to develop and enhance the capabilities of their tools and automated systems for processing and analyzing customer feedback for software releases, aiming to drive key improvements in their products.
Requirements
- Industry experience in software engineering, data engineering, or similar
- Strong fundamentals in problem solving, algorithm design, and model building
- Ability to debug hard problems and investigate root cause analysis
- Hands-on experience with generative AI and LLMs
- Strong software development skills with proficiency in Python
- Proven experience in LMM development, fine-tuning, and application building
Responsibilities
- Supporting ongoing development of our tools and systems for processing of feedback
- Designing, implementing, and evaluating algorithms and models to enhance the performance and capabilities of our systems.
- Monitoring pre and post-release public feedback to identify customer critical issues the field
- Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis
- Reviewing bugs and working with engineering teams to isolate and appropriately prioritize response
- Identifying trends and insights from large and complex data
Other
- Work as part of the Beta Program team for our software releases!
- Directly contacting external customers, internal program management, and engineering teams
- Reporting on progress of seeding programs, assessment of incoming feedback, and other project status
- Excellent interpersonal, verbal and written communication skills
- Real passion for user-focused design & high quality technology
