Vercel is looking for a Software Engineer to join their Support Platform team to ensure Vercel's core platform and services are robust, performant, and scalable, working at the intersection of infrastructure, product reliability, and developer experience.
Requirements
- Experience as a software or systems engineer supporting production environments.
- Strong knowledge of modern cloud infrastructure (AWS, GCP, or Azure) and container orchestration (especially Kubernetes).
- Proficiency in at least one systems or scripting language (Go, Node.js, Python, or similar).
- Experience with observability tooling (Grafana, Prometheus, OpenTelemetry, etc.).
- Familiarity with Vercel or similar JAMstack/edge platforms.
- Experience in a high-availability or customer support engineering environment.
- Contributions to open source or DevOps communities.
Responsibilities
- Triage, investigate, and resolve complex issues across Vercel’s infrastructure, CI/CD pipelines, and global edge network.
- Collaborate with Product, SRE, and Core Infra teams to identify root causes and ship fixes that improve platform stability and developer experience.
- Build tooling and automation to enhance incident response, observability, and internal debugging workflows.
- Author internal documentation, runbooks, and postmortems to ensure transparency and continuous learning.
- Represent the voice of the platform in cross-functional initiatives to improve reliability, latency, and security.
Other
- This role is hybrid includes in-office anchor days on Monday, Tuesday, and Friday at our SF office.
- A problem-solving mindset with a passion for understanding how things work under the hood.
- Excellent communication skills, with an ability to translate technical detail into actionable insight for both engineering and support teams.
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
