Nooks.ai needs to scale its real-time audio/video calling infrastructure to handle a 10x increase in volume, ensuring reliable dialer performance and high call quality globally.
Requirements
- 6–10+ years backend/infra engineering with real-time A/V or telephony systems.
- Hands-on experience with WebRTC, SIP, Twilio, or similar stacks.
- Strong foundation in distributed systems and low-latency infra.
- Experience debugging and optimizing QoS (latency, jitter, packet loss).
Responsibilities
- Architect and improve real-time voice infra (WebRTC/SIP/Twilio).
- Ensure call quality and latency meet SLA targets globally.
- Build services for advanced features (call transfers, monitoring, recordings).
- Develop observability and debugging tools for call flows.
- Partner with Product/Support to enable new A/V features and fast issue resolution.
- Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume.
Other
- Partner with Product/Support to enable new A/V features and fast issue resolution.
