Salesforce is looking to solve the problem of reimagining how customers buy, manage, and grow their Salesforce footprint through modern, scalable, and AI-enhanced digital experiences, specifically in the area of digital commerce and consumption-based experiences.
Requirements
- 12–15+ years of architecture or engineering leadership in eCommerce, subscription/consumption commerce, digital platforms, or large-scale enterprise systems.
- Expert in API-First & Event-Driven Design: Deep experience with multi-tenant APIs, microservices, service meshes, event streaming, and domain-driven architectures.
- Multi-Domain Integrator: Expertise across identity, payments, entitlements, usage metering, billing, provisioning, and orchestration platforms.
- High-scale SaaS or multi-cloud platform experience.
- Exposure to Salesforce platforms, Data Cloud, Agentforce, or AI-driven workflows.
- Experience with Q2C, PLG, usage-based pricing, and consumption models.
- Familiarity with enterprise compliance, governance, and security frameworks.
Responsibilities
- Define and evolve the enterprise architecture vision for the Digital Commerce Platform, spanning eCommerce, consumption billing, new GTM models (PLG, try/buy/expand), and self-service customer experiences.
- Establish architecture standards, reference patterns, and governance frameworks that unify flows across discovery, purchase, provisioning, entitlements, usage, upgrades, and renewals.
- Champion an API-first, event-driven, domain-oriented architecture enabling modular, scalable services across multiple clouds and channels.
- Drive adoption of agentic patterns, AI/ML orchestration, Data Cloud–driven personalization, and usage intelligence into core commerce services.
- Architect complex digital flows that support subscription, consumption/usage, entitlement enforcement, trial/PLG motions, account expansion across channels and Legal Risk Compliance domain.
- Own key architectural decisions spanning Q2C, pricing engines, payments, identity, entitlements, usage metering, and back-end orchestration.
- Guide engineering and technical leads in decomposing business capabilities into scalable, reusable platform components.
Other
- Strategic Systems Thinker: Ability to think strategically and set direction for the organization.
- Influential Architecture Leader: Proven ability to influence without authority and align diverse stakeholders across multiple business and technical domains.
- Executive Communicator: Able to distill complex architectural concepts into clear, actionable recommendations for senior leaders.
- Mentor & Multiplier: Passionate about developing talent and uplifting architectural excellence across teams.
- Bachelor's degree or equivalent experience.
