At WHOOP, the business problem is to unlock human performance by empowering users to perform at a higher level through a deeper understanding of their bodies and daily lives, and the AI Support team is responsible for delivering an exceptional support experience to prospective and current users.
Requirements
- Experience building AI products
- Experience as a software developer with experience operating in a management role
- Strong technical skills in Applied AI, software development, testing, and deployment
- Experience managing an AI product at scale is a plus
- Technical skills in backend, AI, iOS and Android
- Experience with software development, testing, and deployment
- Experience with cutting-edge AI technologies
Responsibilities
- Guiding and managing a team of cross-skilled engineers responsible for developing features ranging from AI features across internal and external use cases
- Collaborating with cross-functional teams to ensure the successful delivery of these features.
- Managing third-party vendor, both technology and relationship
- Defining technical strategy, architecture, and design for product features
- Ensuring the engineering team adheres to best practices, standards, and processes for software development, testing, and deployment
- Driving continuous improvement initiatives to optimize the engineering team's productivity, quality, and efficiency
- Providing mentorship, guidance, and coaching to team members to ensure their professional development and growth
Other
- Bachelor's, Master's, or Ph.D. degree (not explicitly mentioned but implied)
- Excellent communication, interpersonal, and management skills
- Passion for wearable technology and a desire to work in a fast-paced startup environment
- Ability to relocate to Boston, MA if necessary
- Must be authorized to work in the United States (implied by E-verify participation)
