SoFi is looking for an Engineering Manager to lead the AI Support Chat engineering team to develop an intelligent, conversational AI-powered chat interface that will help streamline support queries from members and answer critical questions around their finances.
Requirements
- Experience working with various emerging LLM technologies, including Retrieval-Augmented Generation (RAG), prompt engineering, or AI agents.
- Proven experience in collaborative coding environments, including design refinement, code reviews, and pull request management
- Solid programming skills, ideally with a modern web stack and relational databases.
- Experience working with or leading full stack teams (backend, web, mobile)
- Previous experience building platform-level frameworks and components in a large codebase
- 6+ years of experience designing, building, and operating scalable, mission-critical systems
- Experience managing engineers
Responsibilities
- Manage a team of Engineers focused on supporting the AI Support Chat product across various platforms
- Own the planning, technical output, and delivery for the engineering team
- Shape and support the team culture with an emphasis on continual improvement, learning, and fun
- Facilitate the definition of project scope, deliverables, and goals by closely working with product, design and business.
- Monitor and understand the key metrics governing your product area, with an eye toward continuously improving them through ongoing product innovation
- Manage a team of Engineers focused on supporting the AI Support Chat product across various platforms
- Own the planning, technical output, and delivery for the engineering team
Other
- Maintain a high-performing team by setting a high bar for hiring and performance, and effectively coaching team members for continued growth.
- Establish and leverage strong relationships across the department and cross-functional leadership team.
- Take initiative and produce timely results in a fast-paced and sometimes ambiguous environment
- Demonstrated experience in hiring, training, motivating, monitoring, and coaching team members.
- Willingness to roll up your sleeves, collaborate with others, and get stuff done
