Google is looking to build the next generation of on-prem Artificial Intelligence (AI) infrastructure to bring the best of Google to empower Frontier model and AI solution builders to advance the AI around the world.
Requirements
- 8 years of experience in software development
- 3 years of experience with developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage or hardware architecture
- Experience in end-to-end (E2E) diagnostics, troubleshooting, and supportability combined with leading 'SWAT team' efforts for issues and developing long term sustainable solutions
- Experience building cloud or systems level infrastructure spanning the entire HW and SW stack or passion for building deep system skills
- Understanding with deep systems and ability to guide a team in building sustainable systems
- Familiarity with SLOs/metrics measurement, logs/telemetry/metrics integration with tools for enhanced operator experience
Responsibilities
- Drive project success by setting the technical goals and roadmap for diagnostics/operational tooling and repair automation.
- Lead and manage the team, which includes a 40-60 split of Software Development Engineer (SDEs) and Software Engineers (SWEs) ensuring the right skill sets are in place for frontline support, debugging, and building sustainable systems.
- Ensure central responsibility is taken for diagnostics and troubleshooting of end-to-end supportability issues, to uncover and address technical problems, and the building of repair automation systems.
- Implement and govern the success metrics for the team, spanning Operational Plane metrics (e.g., Support case metrics, Global Services Operations (GSO) case handling), and Return Merchandise Authorization (RMA) or Spares metrics (e.g., swap and repair rate)
Other
- Bachelor's degree, or equivalent practical experience
- 3 years of experience in a technical leadership role
- 2 years of experience in a people management or team leadership role
- Ability to demonstrate comfort with changing priorities and ambiguity, and a track record of delivering solutions for subtle or technical problems
