EchoStar is seeking an experienced IT Manager III to lead a high-performing development team focused on the design, implementation, and optimization of AWS Connect across all communication channels
Requirements
- Understanding of IVR and call-routing technologies
- Proven experience delivering solutions using Amazon Connect and the broader AWS ecosystem
- Proficiency in development using languages such as Python, Node.js, or JavaScript
- Experience with AWS Lambda, Lex, Kinesis, Step Functions, and API Gateway
- Familiarity with CI/CD pipelines, DevOps practices, and Infrastructure as Code (IaC) tools like CloudFormation or Terraform
- AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified DevOps Engineer) preferred
- Experience integrating with third-party CRMs or case management systems preferred
Responsibilities
- Lead, mentor, and develop engineers and support staff through coaching, feedback, career planning, and fostering an inclusive, high-performance culture
- Manage team workload, priorities, and deliverables while supporting well-being, communication, and collaboration across departments
- Oversee the full SDLC and manage production support, incident response, and continuous improvement processes
- Define and enforce architectural standards and best practices for AWS Connect, including integrations, contact flows, and performance optimization
- Collaborate with stakeholders and vendors to deliver strategic priorities while ensuring compliance with security, regulatory, and governance requirements
- Drive operational excellence by monitoring performance, implementing automation, maintaining SLAs, and staying current with AWS features and industry trends
Other
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred)
- 7+ years of IT experience, including 3+ years managing development or engineering teams
- Excellent interpersonal, leadership, communication, and organizational skills
- Demonstrated experience in people management, team building, coaching, and performance management
- Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session
