Salesforce is looking to solve the problem of building scalable breakthrough features and integrations for the Sales domain, with a focus on Salesforce Agents, Agentforce, and prompt-driven AI solutions.
Requirements
- 6 + years of Software Engineering experience
- Proven experience building and maintaining Agentic solutions, including intelligent agents, chatbots, workflow automation, and Agentforce.
- Hands-on experience with Data Cloud and document ingestion pipelines for AI/agent-driven solutions.
- Strong understanding of AI/ML models, prompt design, intent detection, and LLM integration.
- Experience with multi-language agent deployments and scaling agents for global use cases.
- Expertise with Agentic tools and frameworks used in Salesforce or similar cloud platforms
- Full-stack development skills (backend & frontend), including JAVA/APEX, LWC, HTML, CSS, JavaScript frameworks (React, AngularJS, EmberJS)
Responsibilities
- Design, develop, and maintain Salesforce Agents and Agentforce solutions, including L1/L2 nodes, sub-agents, and AI-driven workflows.
- Build and optimize prompts and LLM interactions to improve Agent performance, accuracy, and scalability.
- Collaborate with product, engineering, and AI teams to define requirements and translate them into technical solutions for agent-driven automation.
- Implement monitoring, retry logic, and exception handling for agent workflows and lead distribution.
- Work on document ingestion pipelines, Data Cloud integrations, and content processing to feed AI models and agents.
- Conduct experiments, A/B testing, and prompt tuning to continuously improve agent behavior and outcomes.
- Collaborate with and provide guidance to other engineers working on agent-related technologies, sharing best practices and fostering team learning.
Other
- A related technical degree required
- Experience with SaaS/PaaS architectures and large-scale enterprise agent implementations.
- 6 + years of Software Engineering experience
- Ability to work in an office hybrid in Indianapolis or Dallas
- Familiarity with Agile/Scrum methodology and full SDLC ownership
