Varonis is looking for an Escalation Engineer to investigate customer issues with their data security products and provide timely resolutions, collaborating with development and support teams.
Requirements
- Minimum of 3 years of experience in developing Enterprise-level, Python Applications.
- Working with AWS, Docker, Kubernetes and Microservices – Advantages
- Perform testing on UI and performance
- Asynchronous programming and experience in developing performance-critical applications
- Experience with Machine Learning – Advantages
- Experience with multi-threaded applications
- Knowledge of IT - Networking / Security / Storage
Responsibilities
- Provide expert-level technical support for our products
- Analyze, diagnose, and debug complex customer issues
- Create and implement patches, fixes, and diagnostic tools
- Take ownership of escalations and drive towards resolution
- Act as a technical focal point in cooperative relationships with other internal groups
- Coordinate with other engineers from various product components to deliver success
- Acquire both broad and in-depth product knowledge
Other
- Create and improve documentation to train support engineers to resolve support cases
- Demonstrate strong interpersonal and communication skills
- B.Sc. in computer science or equivalent from known university.
- Fluent English (written and verbal)
- Provide training and support to internal teams
