PerfectServe needs to add consultative muscle to their Lightning Bolt provider scheduling team to ensure they can identify customer pain points and apply their technology to alleviate those issues, delivering world-class onboarding, support, and relationship management experiences.
Requirements
- Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
- Troubleshooting, analytical, and problem solving skills
- 1+ years experience in a software implementation role
- Bonus: experience with SQL or other relational databases
Responsibilities
- Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
- Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
- Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
- Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
- Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs
Other
- Develop and maintain product expertise and a deep understanding of our clients and their workflows
- Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
- Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
- Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
- Strong work ethic
- Candidates must be located within the western portion of the US and willing to participate in a 24/7 on-call rotation.
- US based remote position and we are seeking candidates who currently reside in Mountain or Pacific Time Zones only.
