Axon is looking to solve the problem of protecting life and enabling transparency through innovative technology, specifically by ensuring key customers achieve operational goals using Axon's products.
Requirements
- Software image creation and maintenance
- Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies
- Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID)
- Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls)
- API integrations and SAAS applications
- JSON (JavaScript Object Notation) Knowledge
Responsibilities
- Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.
- Serve as the primary technical liaison between Axon and the customers.
- Participate in operational and technical meetings, ensuring effective communication and collaboration.
- Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team.
- Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary.
- Ensure Service Level Requirements (SLRs) and contractual obligations are met.
- Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.)
Other
- US Citizenship (required for working with sensitive government data; must pass security clearance)
- 5+ years of IT experience in a support or deployment role
- Experience working with law enforcement and/or government entities
- Bilingual proficiency in Spanish and English is required
- Ability to work autonomously to meet objectives with minimal oversight
