Olympus is looking to ensure customer satisfaction through expert consultation, implementation, and post-sales activities for their software products, while also expanding their customer base through collaboration with sales and field service teams.
Requirements
- Proven experience with implementing HL7 and DICOM protocols.
- Proficient in technical related job functions.
- Proficient at project managing complex Medical Software and Hardware installations.
- Solid working knowledge of electronics, personal computer hardware and software, and LAN concepts preferred.
Responsibilities
- Project manage software implementations throughout all phases of the project by bringing all key resources together to properly implement the entire installation.
- Work closely with customers, local sales representatives, product engineers, marketing managers, administrative, and other field support personnel to provide the highest level of customer support and satisfaction.
- Provide technical sales assistance for sales team:
- Conduct product demonstrations with key decision-makers.
- Collaborate with sales teams, customers IT and Interface engineers to provide technical reviews to assess equipment needs and to determine system requirements and explain product and service offerings to customers.
- Provide technical site surveys to understand customer workflows, physical room layout and logistics to properly plan out software project installations.
- Develop and maintain effective knowledge of competitive products, strategies, and organizations.
Other
- Associate degree in Electrical, Electronics, Bio-Medical, Business or Computer Science from an accredited college or university (or equivalent knowledge), required. Bachelor’s Degree is preferred.
- Minimum 2 to 4 years experience in field support, software project management, software sales, or related experience required.
- Proven ability to work under pressure
- Demonstrated decision making ability towards solving problems, and effectively communicate these solutions to co-workers and customers.
- Must be a self-starter requiring minimal supervision.
- Must be able to work within an operating room environment.
- Excellent understanding of business policies and practices.
- Valid Driver’s License required.
- Ability to travel (>60%)
- Ability to work flexible hours as required to meet installation project objectives.
