NEXGEN Asset Management is looking for an experienced Software Implementation Project Manager to drive successful implementations of their EAM software solution, ensuring clients maximize the full potential of the platform and achieve their business objectives.
Requirements
- 4+ years of technical project management experience leading enterprise-class B2B/SaaS software implementations, preferably with CMMS or EAM software solutions.
- Strong technical aptitude with the ability to learn and adapt to new software and technologies quickly.
- Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills.
- Experienced working with large data sets, including data integrity validation and mapping.
- Ability to envision solutions and understand the process steps from start to finish.
Responsibilities
- Lead and deliver multiple SaaS implementation projects from kickoff through deployment, ensuring scope, timeline, and quality objectives are met.
- Develop and manage detailed implementation plans, including timelines, milestones, and resource allocation.
- Analyze large client data sets for migration and identify gaps in data integrity, create robust data mapping strategies, and ensure all data aligns with system requirements for a seamless transition.
- Configure and customize the NEXGEN software to meet client specifications, leveraging best practices and innovative solutions to maximize value and user adoption.
- Design and conduct comprehensive UAT sessions with client stakeholders to validate workflows and configurations, gather feedback, and ensure solutions meet business requirements.
- Oversee the deployment process, ensuring a smooth transition to the client’s operational environment.
- Provide post Go-Live support to clients, addressing issues and questions.
Other
- Remote in the US (Central or East Coast Time Zone Preferred)
- Report to the Director of Project Delivery
- Primary point of contact for clients
- Bachelor’s Degree.
- Strong preference for candidates with direct experience in utilities, facilities, and public works (4+ years or equivalent depth of knowledge).
- Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards.
- Strong problem-solving and critical-thinking skills, with the ability to tailor solutions to customer needs.
- Ability to adapt quickly in a fast-paced environment with shifting priorities.
- Outstanding communication and client relations skills, with the ability to ask critical questions, clarify business requirements, and explain technical concepts to non-technical audiences.
- Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships.
- Flexible schedule to accommodate occasional out-of-hours requests to support.
- Willing and able to travel to client sites within the U.S. up to approximately 20% of the time.
