Commence is looking to implement and optimize their software solutions for clients, ensuring a smooth transition from setup through deployment and providing technical expertise, troubleshooting, and training to clients.
Requirements
- Demonstrated proficiency with SQL and database technologies (MSSQLServer, Postgres).
- Familiarity with APIs and integrations.
- Strong troubleshooting and problem-solving skills.
- Basic Reporting and Dashboarding skills.
- Familiarity with AWS cloud technologies (EC2, EMR, OpenSearch).
- .NET/ C-Sharp Programming experience is a plus.
- Cloud or SQL certifications are a plus.
Responsibilities
- Execute the implementation process from project kickoff to post-deployment support, working with the PMO team and clients to establish timelines, goals, and objectives for successful software deployment.
- Serve as the primary technical liaison between the client and internal teams, managing expectations, addressing questions, and providing timely updates.
- Configure and implement the software to meet specific client requirements.
- Provide technical troubleshooting and support to resolve any issues that arise during the implementation process.
- Conduct training sessions and create user documentation to empower clients to use the software effectively.
- Provide best practices to ensure clients maximize the value of the product.
- Work closely with sales, development, operations, and support teams to ensure a seamless client experience and facilitate feedback on product improvements.
Other
- 5+ years of experience in software implementation, software support, or a similar role involving client interactions and technical expertise.
- Excellent written and verbal communication skills, with the ability to convey technical information clearly to non-technical users.
- Proven experience managing multiple projects and timelines, with strong organizational skills.
- Passion for providing exceptional customer service and support.
- Ability to build relationships and work effectively with diverse client groups.
