Support and integrate Romexis Software for the North American market, including managing releases, updates, and third-party integrations.
Requirements
- Extensive experience with Mac, PC, PAC servers and Citrix environments in large institutions
- Problem solving skills
- Technical capacity
- High level technical system thinking skills
Responsibilities
- Supports Romexis software, new releases and updates
- Performs software testing and approves prior to release in the field
- Designs software order process and workflow for all Romexis modules and licensing between Planmeca and E4D
- Assists with escalated sales and technical support issues related to Romexis software and integrations
- Assists with Romexis software training for sales and internal teams
- Assists with software and digital imaging product updates for the demo room floor.
- Compiles competitive technical/functional information for software
Other
- Bachelor of Science degree in IT field
- Minimum 5 years’ experience in field based technical, software, and IT support
- Experience in medical or dental industry
- Or an equivalent combination of training and experience
- Time and project management
- Customer/Client centric
- Good oral and written communication skills
- Ability to interact and build rapport with customers
- Excellent presentation skills in front of both large and small groups
- Work hours are Monday-Friday 8:00 am – 5:00 pm, some weekends
- Up to 20% travel
- Ability to lift up to 35 lbs.
