4C North America is seeking a dynamic individual to support the delivery of training, readiness, and data solutions across the U.S. Department of Defense (DoD), ensuring projects meet contractual requirements, stay on schedule and budget, and deliver meaningful mission impact.
Requirements
- Solid understanding of web applications and related technologies (e.g. HTTP, REST APIs, authentication, SSL/TLS).
- Comfortable working with Windows and Linux-based systems (file system, services, basic networking, permissions).
- Experience with log analysis and monitoring tools (e.g. Elastic/ELK, Prometheus/Grafana, Azure Monitor, CloudWatch, etc.).
- Ability to write basic scripts or tools (e.g. Bash, Python or PowerShell) to automate repetitive tasks or analyze data.
- Familiarity with databases (e.g. SQL basics: queries, joins, troubleshooting simple issues).
- Experience of working with ticketing and incident management tools (e.g. Jira).
- Experience with cloud platforms (AWS, Azure, GCP) and their networking / security basics.
Responsibilities
- Plan and execute deployments of our software to customer environments (cloud, on-prem, or hybrid).
- Configure applications according to customer requirements, including integration, access control, and environment settings.
- Create and maintain deployment runbooks, checklists, and documentation to ensure repeatable, reliable delivery.
- Act as a technical point of contact for customers after go-live, handling incidents, service requests, and questions.
- Troubleshoot application issues by analyzing logs, metrics, configurations, and data.
- Work with internal engineering teams to escalate and resolve complex issues, providing clear problem descriptions and reproduction steps.
- Contribute to continuous improvement by identifying recurring issues and suggesting fixes, automation, or product improvements.
Other
- 2–5 years of experience in a technical role such as Support Engineer, Implementation Engineer, DevOps/Operations Engineer, or similar.
- Excellent written and verbal communication skills with the ability to explain complex topics in a clear, customer-friendly way
- Strong problem-solving skills and a structured approach to diagnosing issues.
- Customer-focused mindset: you care about helping people succeed with the product.
- Collaborative – you enjoy working with engineers, product managers, and non-technical stakeholders.
