Medtronic is looking for a Software Operations Engineer to troubleshoot and analyze software complaints, ensuring high levels of customer satisfaction and impacting patients globally. The role aims to improve software product support lifecycle and feedback customer insights into product development.
Requirements
- Experience with MedTech software solutions and regulatory standards
- Experience with Hypercare processes
- Familiarity with leveraging AI/LLM technologies
- Metrics and dashboards with PowerBI
- Automation with Atlassian Tools like Jira
- Experience with Mobile applications and application software.
- Experience working with Database
- Scripting and automation
Responsibilities
- Perform the troubleshooting and root cause analysis of software complaints for level 2 and level 3 support with close interaction with Field Support Teams
- Acquire deep technical knowledge about our software as medical device products.
- Investigate customer reported issues, provide clear analysis notes and work with other software teams to respond and resolve within agreed time.
- Collaborate closely with development teams to report problems in software, propose fixes or design changes.
- Identify opportunities to improve troubleshooting techniques and building diagnostic tools.
- Understand and communicate application workflow and behavior to assist support teams.
- Work on initiatives to drive continuous improvements in processes and procedures.
Other
- Requires a Bachelor's degree and 0 years of experience required.
- Bold inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers.
- Self-driven and a strong advocate for seamless customer experience and usability aspects of the product.
- Maintain high standard of quality within the team by establishing good practices and habits.
- Follow standards defined by the Food and Drug Administration for the medical device industry.
