First American is looking to solve the problem of successful deployment and adoption of their software solution for clients, by developing and refining standard implementation and training processes.
Requirements
- Implementation or Training experience in the title insurance or real estate software industry.
- Experience with SaaS software implementation and process development.
- Familiarity with learning management systems (LMS) and Digital Adoption platforms (preferred but not required)
- Experience in a leadership role within software implementation, training, or a similar client-facing environment.
- Proven ability to design, deliver, and continually improve effective training programs.
- Outstanding communication, analytical, and time management skills.
- A strong commitment to customer service and continuous improvement.
Responsibilities
- Standard Implementation Process Leadership: Lead the ongoing development, enhancement, and execution of standard software implementation processes and onboarding programs.
- Implementation Project Management: Oversee end-to-end software implementation projects for clients, utilizing and advancing standardized project plans, timelines, and budgets.
- Software Configuration and Deployment: Lead the configuration and deployment of software applications following standardized best practices, ensuring consistent and high-quality client onboarding experiences.
- Client Training and Enablement: Drive the creation, improvement, and delivery of standardized training sessions, workshops, and resources (e.g., user guides, video tutorials, knowledge base articles), ensuring successful software adoption for all client users.
- Ongoing Support and Troubleshooting: Provide expert technical support and lead troubleshooting efforts during implementation and post-go-live phases, ensuring timely resolutions and high levels of client satisfaction.
- Data Migration and Integration: Manage data migration and integration activities in line with established methodologies.
- Process Development and Continuous Improvement: Take ownership of identifying, developing, and promoting best practices for software implementation, configuration, training, and client support.
Other
- Willingness to travel as needed.
- Bachelor's degree in computer science, information technology, or a related field (preferred but not required)
- Demonstrated experience in a leadership role within software implementation, training, or a similar client-facing environment.
- Strong commitment to customer service and continuous improvement.
- Ability to work in an inclusive, people-first culture that celebrates diversity, equity and inclusion.
