First American is looking to solve the problem of ensuring the successful deployment and adoption of their software solution for clients by developing, refining, and leading the execution of standard implementation and training processes.
Requirements
- Implementation or Training experience in the title insurance or real estate software industry.
- Experience with SaaS software implementation and process development.
- Familiarity with learning management systems (LMS) and Digital Adoption platforms (preferred but not required)
Responsibilities
- Lead the ongoing development, enhancement, and execution of standard software implementation processes and onboarding programs.
- Oversee end-to-end software implementation projects for clients, utilizing and advancing standardized project plans, timelines, and budgets.
- Direct the assessment of client needs to ensure that standard processes and configurations are aligned with business objectives.
- Lead the configuration and deployment of software applications following standardized best practices, ensuring consistent and high-quality client onboarding experiences.
- Drive the creation, improvement, and delivery of standardized training sessions, workshops, and resources (e.g., user guides, video tutorials, knowledge base articles), ensuring successful software adoption for all client users.
- Provide expert technical support and lead troubleshooting efforts during implementation and post-go-live phases, ensuring timely resolutions and high levels of client satisfaction.
- Manage data migration and integration activities in line with established methodologies.
Other
- Demonstrated experience in a leadership role within software implementation, training, or a similar client-facing environment.
- Proven ability to design, deliver, and continually improve effective training programs.
- Outstanding communication, analytical, and time management skills.
- A strong commitment to customer service and continuous improvement.
- Willingness to travel as needed.
