The company is looking to improve its clinical and practice management software to better meet the business goals and specialized needs of ABA clinics and specialty schools. This involves enhancing scheduling, resource management, staff credentialing, contract utilization, authorization management, payor management, and contract fulfillment, while also exploring AI solutions to drive efficiency and optimize resource allocation.
Requirements
- Strong understanding of Agile methodologies (Scrum/Kanban) and experience working in Agile teams.
- Ability to write clear and detailed design specifications, user stories, acceptance criteria, and documentation.
- Strong analytical skills with a data-driven approach to decision-making.
- Experience working with Jira or similar product management tools.
- Strong technical background (computer science, engineering, or similar).
- Define the "weighted constraints" for the AI, such as minimizing therapist drive time, maximizing authorized hour utilization, and ensuring "best-fit" matching between patient needs and therapist skill sets.
- Ensure seamless integration between scheduling data and the clinical documentation/billing modules of the product.
Responsibilities
- Define and maintain the product backlog, ensuring alignment with business objectives.
- Work closely with stakeholders to gather and translate business requirements into user stories, designs, specifications, and acceptance criteria.
- Collaborate with development teams, ensuring clear communication of requirements and providing ongoing support throughout the entire SDLC.
- Define and track key performance indicators (KPIs) to measure product success.
- Lead the beta testing process for significant releases to validate feature readiness
- Coordinate product releases and maintain a high level of transparency with internal stakeholders regarding feature readiness, timelines, impact, and communication
- Work with data teams to build features that predict "high-risk" time slots for no-shows and suggest proactive waitlist fills or alternative staff re-assignments in real-time.
Other
- Act as the bridge between business stakeholders and development teams
- Act as the voice of the customer, advocating for customer and user needs through data and empathy.
- Work closely with stakeholders to prioritize features and enhancements based on business value, customer impact, and technical feasibility.
- Keep up-to-date with market trends, competitor products, and industry best practices in the ABA space.
- Direct experience working within ABA companies or for a Practice Management (PM) software provider specifically catered to ABA and multidisciplinary clinics.
