Future Energy is looking to formalize, standardize, support, and scale its software products, specifically the CSMS platform, to ensure efficient and scalable client support and product enablement.
Requirements
- 3-5 years hands-on experience with CSMS platforms and commercial EV charging station deployment/support
- know how to troubleshoot connectivity issues related to DHCP, DNS, firewall configurations, port forwarding, cellular/WiFi/Ethernet
Responsibilities
- Analyze and document Future Energy's CSMS (Charge Station Management System) platform’s functionality and configuration options to establish company-wide default standards.
- Establish OCPP configuration standards, default settings by client type (dealership, hospitality, fleet, workplace), and onboarding templates.
- Diagnose complex OCPP connectivity issues by analyzing communication logs and identifying protocol errors.
- Design and implement load management configurations for multi-charger sites with electrical capacity constraints.
- Provide deep technical knowledge of CSMS-to-EVSE (Electric Vehicle Supply Equipment) device integrations, including networking fundamentals (DHCP, VLANs, firewall rules, cellular/WiFi connectivity) and firmware update management.
- Configure and troubleshoot OCPP security profiles, manage server certificates, and ensure secure charging station communications using TLS/SSL protocols.
- Manage API integrations with third-party systems (payment processors, CPO roaming networks, push notifications).
Other
- ON-SITE Michigan based role
- Early-stage client interaction and site visits to understand real-world configurations will be essential, with an emphasis on eventual product enablement and support handoff.
- Collaborate closely with clients during early implementation phases to understand real-world use cases and refine configuration settings.
- Engage directly with clients during product rollout and configuration definition phases.
- Conduct site visits as needed to observe, document, and resolve unique product scenarios not replicable in-house (network troubleshooting, power capacity analysis, operational workflow optimization).
