The Computing Services central IT department is looking to advance university digital transformation using ServiceNow and diverse automation platforms. The role aims to ensure platform quality, usability, and reliability throughout the development lifecycle.
Requirements
- At least 5 years of quality assurance development and engineering experience in relevant projects
- Experience with ServiceNow and some or all of these automation technologies: Jadu, Hyland Perceptive Content and Brainware, Automation Anywhere.
- Experience with automated testing technologies such as ServiceNow’s automated testing framework, Cucumber, and Selenium.
Responsibilities
- Collaborate with the platform team to define unit and regression test strategies and test plans for new capabilities, enhancements, and defects in the platform.
- Develop, maintain, and carry out manual and automated tests to ensure functionality, usability, performance, and security meet defined standards.
- Collaborate with process and business partners to plan, execute, coordinate, and conduct user acceptance testing.
- Validate that the developed capabilities meet the needs and expectations of users from various groups and align with the process requirements.
- Investigate and identify software defects, inconsistencies, and user experience issues.
- Report defects using tracking systems to enable timely resolution.
- Develop internal technical process documentation and support the technical documentation of specifications and delivered platform capabilities.
Other
- Bachelor's Degree in Information Systems or Computer Science
- A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
- Successful background check
- Must be able to travel to on- and off-campus locations as requested; evening and weekend hours may be required.
- This position will operate on a hybrid work schedule with an in-office presence three days per week at our Pittsburgh, PA campus.
