ServiceNow is looking to ensure the quality of AI-powered search and workflow automation features within the Now Platform, verifying that AI Search provides relevant, accurate, and personalized search results and that AI-driven workflows function as expected.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 2+ years of experience with technologies relevant to SN and coding skills with high-quality results.
- Hands on experience with Generative AI (GenAI) tools, frameworks, or platforms (e.g., OpenAI, Hugging Face, Azure OpenAI, LangChain, etc.
- Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects.
- Experience with the agile methodology for software development teams.
- Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues.
- Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.
Responsibilities
- Maintain and enhance existing automation test frameworks to ensure ongoing reliability and efficiency
- Collect, analyze, and report on quality metrics from test execution to drive continuous improvement
- Collaborate closely with developers to design targeted testing strategies for new features and automate them effectively
- Develop comprehensive test plans and execute them with a focus on robust automation
- Partner with engineering teams to troubleshoot and resolve issues across applications and development/test environments
Other
- Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
- For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
