Apple is looking to resolve technical and non-technical issues, improve customer success, and ensure high customer satisfaction through timely issue resolution and positive customer impact and experience.
Requirements
- Python Scripting experience
- Working knowledge on Linux Operating System and Unix/Shell Scripting
- Experience with Tableau (or other similar reporting tools) for data Visualisation and reporting
- 5+ years of experience working in L2/L3 support on large enterprise applications with advanced troubleshooting and root cause analysis across multiple technologies
- Exposure to cloud technologies
- Programming work experience in writing complex Sql to extract Data from a large Databases
Responsibilities
- Resolve technical and non-technical issues through tickets, from understanding user problems to giving solutions and documenting root cause analysis
- Collaborate with cross functional teams to fix issues like bugs and data quality
- Lead through ambiguous tickets and issues on a big data system, working with cross functional teams on Apple’s manufacturing data platform
- Conducts research to understand how the organization functions and where it can improve
- Analyze and interpret data to support business in decision-making, ensuring data accuracy and integrity
- Performs requirements gathering for overall improvement of platform
- Creates documentation for SOPs and process flows
Other
- Customer-oriented mindset with a focus on delivering quality support and ensuring high customer satisfaction
- Excellent communication skills to convey technical information to both technical and non-technical stakeholders
- Ability to work weekends and holidays as required
- Travel to different job locations as required to maximize business knowledge and user feedback
- 5+ years of experience
