NISC needs to support its utility and broadband company Members by providing technology solutions that help them operate efficiently and better serve their end users. This role will assist in managing projects and releases to ensure timely delivery and customer satisfaction.
Requirements
- Maintains a basic level of knowledge of the necessary software applications needed to meet the demands of the job.
Responsibilities
- Assist or create with and update dashboards and reports used to communicate project and release status.
- Identify, track and communicate progress of deliverables that must be in production to meet critical regulatory or strategic objectives.
- Assist with root cause and problem-solving activities to continually improve processes and quality.
- Provide regular updates on release content and status to internal departments and groups.
- Coordinate with technical writing group to ensure training/documentation is circulated to the Member and updated as needed.
- Collaborate with the Product teams to establish a single point of contact for customers that are in a beta state across various software applications.
- Proactively ascertain issues/concerns/bugs/enhancements/satisfaction as reported by beta sites and coordinate delivery of that information to internal teams.
Other
- Hybrid (after an initial training period) from one of our three office locations: Cedar Rapids, IA, Lake St. Louis, MO, Mandan, ND
- Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
- 3+ years of relevant experience preferred.
- Responds to stakeholders in an accurate, effective, and timely manner. Demonstrates courtesy, patience and generosity.
- Utilizes logic and reasoning to work through and resolve problems.
- Reviews own work for accuracy and completeness, spotting inconsistencies or discrepancies that indicate problems with quality of work.
