Lineage is looking to solve operational software issues that impact warehouse management performance, maintain uptime, optimize system reliability, and ensure seamless integration between the Warehouse Management System (WMS), upstream and downstream applications, and warehouse processes.
Requirements
- Experience with Warehouse Management System (WMS) and its integration with upstream and downstream applications
- Knowledge of debugging techniques and tools (e.g., Datadog, internal diagnostics)
- Familiarity with programming languages (e.g., SQL) and scripting
- Understanding of system logs, error reports, and transaction flows
- Experience with code-level debugging and troubleshooting
- Knowledge of real-time system monitoring and alerting tools
- Familiarity with integration testing and troubleshooting
Responsibilities
- Monitor and respond to operational issues affecting WMS functions (e.g., receiving, shipping, inventory).
- Analyze system logs, error reports, and transaction flows to identify anomalies or failures.
- Debug application code, workflows, customizations, and interfaces to identify bugs or performance bottlenecks.
- Use tools like Datadog or internal diagnostics to monitor WMS behavior.
- Investigate communication failures between WMS and other Products (e.g., LinOS, Link, EDI, Easymetrics).
- Develop scripts or queries (e.g., SQL) to streamline log analysis, system diagnostics, or data validation.
- Propose internal utilities to detect edge-case failures or performance degradations early.
Other
- Participate in on-call rotations or site support shifts for time-sensitive incidents
- Coordinate with operations, IT, and engineering during critical events to ensure fast resolution
- Document incidents thoroughly, including root causes, fixes, and follow-up actions
- Collaborate with Product/Development teams to escalate and fix production bugs
- Partner with implementation teams to train staff on WMS behavior and provide escalation support
