Motorola Solutions is seeking a Manage & Operate Technologist to resolve technical issues and escalations for the NexGen Core Services (NGCS) Operations Support team, ensuring emergency calls are transmitted correctly through Data Centers to Public Safety Answering Points (PSAPs).
Requirements
- Experience supporting complex end-to-end network solutions in a Mission Critical environment, including fault tolerant, high availability, and redundant implementations.
- Knowledge of communication protocols, client server architectures, computer networking technologies, network security solutions, and software integration.
- In depth knowledge of networking protocols, system calls, TCP/IP stack, and OSI model.
- Experience with Firewalls, Load Balancers, DNS, Switches, and Routers; preferably Cisco and Fortinet
- Experience with Server Virtualization, specifically with VMWare ESXi v.6+ andor Microsoft Hyper-V 2012+
- Experience with Database Servers, specifically with Microsoft SQL Server 2008 R220122017
- High school diploma or equivalent
Responsibilities
- End-to-End troubleshooting of 911 packet data between the Data Center and the PSAP via the ESI network
- Respond to alarms and escalations from NSOC and or directly from the monitoring tools
- Update and own tickets through closure
- Work with internal resources to conduct system audits and optimization
- Identify Best Practices and Lessons Learned
- Generate templates, FAQ or Knowledge Base articles for frequently reported issues/alarms
- Conduct or work with all parties to perform internal patches, updates, firmware, testing and hardware upgrades
Other
- This position is open to all remote candidates based in the US.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Must be able to work each of the three shifts on a rotational basis
- Actively participate in 24x7x365 on call rotation
- Able to pass extensive criminal andor financial background checks as required by local, state, and federal organizations
