Motorola Solutions is looking to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions for their Command Center Software. The Solution Advisor will be responsible for developing, streamlining, and executing this customer renewal process, maximizing customer lifetime value and contributing to the company's overall growth and profitability.
Requirements
- Proficient Microsoft Excel / Google Sheets skills – including PivotTables and VLOOKUPs
- Ability to articulate and sell enterprise software solutions
- Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities
- Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables
- Strong decision-making, problem-solving, and analytical skills
- Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process
- 5+ years of experience in contracts/sales/presales/support experience, handling a high volume of contracts preferred
Responsibilities
- Develop, implement, and streamline a renewal motion that allows for the timely execution of the subscription and service contract
- Develop and maintain a renewal opportunity pipeline
- Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
- Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue
- Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals
- Identify, consolidate, and co-term separate contracts, where appropriate
- Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation
Other
- High School Diploma or equivalent, Bachelor's Degree preferred
- Excellent written, and verbal communication skills
- Excellent customer service and problem-resolution skills
- Highly organized and resourceful with exceptional time management skills
- Exceptional work ethic, team mentality, positive attitude, highly driven, self-motivated
