InVita Healthcare Technologies is looking for a Software Solutions Specialist to help streamline critical workflows in the blood and plasma collection industry, enabling life-saving operations by serving as a subject matter expert for their software solutions.
Requirements
- Proficiency with the Atlassian platform (Jira, Confluence, Service Desk) is highly desirable
- Strong problem-solving skills and the ability to translate complex technical issues into clear, client-friendly language
Responsibilities
- Troubleshoot, resolve, and document issues in a timely manner
- Provide consultative telephone and email support, ensuring a high level of Partner satisfaction
- Develop and maintain a thorough understanding of all aspects of assigned InVita software products and be able to demonstrate solutions effectively
- Conduct training during software installations, upgrades, and as needed for ongoing support
- Execute quality assurance activities, including testing software releases prior to packaging and deployment
- Analyze end user feedback and suggestions and collaborate with Product and Development teams to recommend and progress enhancements
- Coordinate with internal teams to manage client projects, ensuring deliverables meet scope, quality, and timeline requirements
Other
- Bachelor's degree or equivalent experience
- Experience in the healthcare industry, with a strong preference for experience in blood and plasma collection
- Proven project management experience, including the ability to manage multiple initiatives simultaneously
- Logical and efficient working style with keen attention to detail
- Superb verbal, written, and public speaking skills
- Highly detail-orientated with exceptional follow-through and organizational skills
- Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
- Ability to attend and preside over trade shows and conferences.
- Ability to travel on a flexible schedule. Airplane travel is necessary.
