D-Wave is seeking a Software Specialist, Support II to join their world-class team, helping customers push the boundaries of innovation using their practical quantum computing systems.
Requirements
- 2+ years of experience in customer-facing software support, technical operations, or application support roles
- Intermediate programming skills (preferably in Python), with ability to debugand understand code written by others
- Familiarity with Linux
- Experience supporting a cloud service platform
- Experience using ZenDesk, PagerDuty, and Atlassian products
Responsibilities
- Develop a broad knowledge of D-Wave’s software tools to support customer issues ranging from low-level system behavior to high-level application development
- Triage, troubleshoot, escalate, and resolve customer support requests in close collaboration with internal development and science teams
- Administer internal and external customer accounts, ensuring accurate access and configuration
- Develop and maintain internal documentation and contribute to the customer-facing knowledge base
- Contribute to cross-functional projects and help strengthen collaboration between the Support team and technical teams
- Adapt to flexible working hours during busy periods, as needed
- After completing training, participate in an on-call rotation to address high-priority or time-sensitive issues
Other
- Bachelor’s degree in computer science, science, math, or engineering, or related technical field, or equivalent professional experience
- Passion for technology and a curiosity-driven mindset; background or strong interest in fields like math, physics, engineering, or software development
- Ability to work independently and to collaborate effectively within a team environment
- Strong organizational and communication skills (verbal and written)
- Experience contributing to process improvements and quality initiatives in a technical setting
- Ability to obtain and maintain required U.S. security clearances or to work on-site with highly secure systems (background check required)
- Flexibility to support teams and customers across North American time zones
- Willingness to travel to the company’s Burnaby, BC office at least twice per year; occasional travel within the U.S. to client sites may also be required
