Labcorp is looking to improve customer success with their software solutions and genomic testing by providing clinical guidance, documenting workflows, and gathering customer feedback for product enhancements.
Requirements
- 3+ years’ experience in implementing, onboarding and supporting enterprise solutions with large health systems
- 5+ years’ of demonstrated success in a customer success management, account management or other client facing role
Responsibilities
- Support sales with clinical and technical demos of Labcorp software products.
- Provide clinical guidance to sales, internal stakeholders and customers as it relates to software.
- Collaborate with customers, sales and customer success to define, document and refine clinical workflows to incorporate our support tools and other software solutions.
- Monitor and analyze metrics and feedback from clients to identify opportunities to maximize customer success with software solutions and genomic testing.
- Provide and document feedback from customers to advise the product team of potential enhancements and bugs.
- Lead customer training on software solutions for go live and a train-the-trainer approach.
- Partner with S3 Enterprise Project Managers to facilitate implementation/integration projects after an executed contract from Sales.
Other
- Board-certified genetic counselor
- 5+ years’ experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience.
- 1+ years’ experience in project management experience
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field.
- Attend customer business reviews with stakeholders to present success metrics
