Teledyne Monitor Labs (TML) needs a Software Support Analyst to provide remote support to customers for environmental recordkeeping and reporting tasks, ensuring accuracy and compliance with regulations.
Requirements
- understanding basic Windows administration
- data analysis
- very basic programming skills
- Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
Responsibilities
- Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices.
- Ensures effective and persevering completion of customer call tickets.
- Updates call center call case database which tracks call case issues and progress.
- Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
- Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.
- quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications.
Other
- Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
- A high level of accuracy and attention to detail is mandatory for success.
- Follows all quality management procedures for prioritization and recordkeeping.
- If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!
- High level of accuracy and attention to detail.
- Excellent verbal and written communication skills concise and complete.
- Ability to prepare reports, exercise discretion when dealing with confidential information.
- Ability to work well with remote plant personnel and internally in a team setting.
- Current valid driver’s license required.
- US Citizen/Perm Resident/ Other US Person.
