MRI Software is seeking a Client Support Analyst to analyze complex software issues, engage with a worldwide client base, and provide an incredible client experience for clients in financial and property management institutions.
Requirements
- Previous experience in customer service
- Technical support experience preferred
- Client focus and a passion for support
- Creative and curious troubleshooter
- Strong organization and time management skills
- Aptitude for technology
- Professional communication skills
Responsibilities
- Analyze complex software issues
- Engage with the worldwide client base
- Provide an incredible client experience every day
- Be the primary point of contact for a broad variety of clients
- Listen to and empathize with clients
- Use troubleshooting skills, technical savvy, and creativity to meet client needs
- Deliver a consistent, professional experience to clients
Other
- Bachelor’s degree or equivalent work experience
- Travel requirements include the flexibility to work from anywhere in the world for two weeks out of the year
- Soft skills such as professional communication and client focus
- Ability to work in a fast-paced, innovative environment
- Passion for creating a positive, personalized client experience
