Provide front-line technical support to clients for proprietary software applications used in government system implementations.
Requirements
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
Responsibilities
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
Other
- 5-10% travel required
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
- High school diploma or equivalent
