Greystar is looking to solve technical assistance and support related to OneSite/RealPage software issues
Requirements
- Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs
- Demonstrated proficiency in property management software (OneSite/RealPage), and other computer applications and software used by the Company
- Employment history that demonstrates the application and usage of an information systems or computer background
- Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas.
- Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems
- Prior experience with OneSite is required
- Demonstrated ability to read, write, and communicate effectively to prepare and explain solutions to internal and external team members
Responsibilities
- Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction and/or resolution of systems-related issues.
- Respond to queries either through internal helpdesk system, by email, over the phone or in person as needed.
- Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems.
- Respond to email messages for customers seeking help.
- Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about software systems
- Assists software training team with training manuals, examples, or job aids as needed.
Other
- College degree in information systems, education/training, or related field, and/or equivalent experience within the industry
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
- Generous Paid Time off
- 401(k) with Company Match up to 6% of pay after 6 months of service
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000
