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Software Support Engineer

ASM

Salary not specified
Aug 29, 2025
Hillsboro, OR, US
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ASM is looking for a Software Engineer to support the development, testing, deployment, maintenance, and improvement of software for their semiconductor manufacturing equipment, which includes robotics, gas valves, temperature controllers, and other hardware. The role involves troubleshooting software, hardware, and electrical bugs, managing escalations, and collaborating with customers and internal teams to ensure the software meets customer needs and industry standards.

Requirements

  • Some software development skills in one or more general purpose programming languages: C++, C, Python
  • Being able to read code and step through a debugger/IDE
  • Software for Machine Control (including Semiconductor equipment)
  • Developing for Windows and Real-time Operating Systems
  • Multi-threaded applications
  • Real-time software
  • Device drivers or other interrupt driven software

Responsibilities

  • Support SW Design Engineers in development, testing, deployment, maintenance and improve software for our semiconductor manufacturing equipment
  • Able to triage mechanical, electrical and software bugs
  • Responsible to manage escalation calls with field support engineers and customers at local level
  • Work with QA / Support team to add replicated bugs to regression
  • Work with customer to write correct specs for features and help with fixing bugs and develop small features if possible
  • Author, revise, and review system specifications, software designs, test plans, and other software documentation.
  • Investigate & troubleshoot both internal and external inquiries, questions and problem reports.

Other

  • Strong analytical and problem solving skills
  • Educational background in Computer Science/Computer Engineering or equivalent
  • 10+ years’ in software problem solving
  • Be the eyes and ears of the customer, align on priorities
  • Work with customer to upgrade tools to the latest SW version and run the customer specific use cases before the upgrade happens