Echo Global Logistics is looking to support and maintain Echo core applications, provide advanced application support to end users, and ensure timely resolution of technical requests.
Requirements
- 3+ years of prior application support experience (customer service/call center)
- 1+ year of experience working with a DBMS (SQL Server Management Studio a big plus)
- Basic understanding of HTTP requests (Get, Post, Delete, etc.) and what an API is
- Experience with VB.Net and C
- Experience working with application monitoring tools like Splunk or Dynatrace – preferred but not required
- Familiar with ITIL framework
- Familiar with Agile
Responsibilities
- Provide advanced application support to end users
- Ensure timely resolution of TECH requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues, and documenting resolutions
- Work on bug fixes with limited assistance
- Identify automation opportunities
- Suggest improvements in processes and procedures to increase efficiency
- Create Knowledge Base articles to document problems and solutions
- Utilize Knowledge Base articles to resolve issues
Other
- Bachelor’s Degree in Computer Science, Engineering, or related years of experience and technical skills - preferred but not required
- Strong problem-solving skills
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Self-managed, motivated, and team-oriented
