Empowering hospitality through technology and providing better solutions for hotel companies
Requirements
- Strong SQL or database skills
- Experience working with JIRA, Salesforce, or any other enterprise CRM tool
- Good understanding of API’s
- Ability to read and write scripts
- Strong knowledge of web standards
- Excellent documentation, troubleshooting, and analytical skills
Responsibilities
- Provide technical expertise to escalated support issues
- Diagnose challenges and provide solutions to both internal and external customers
- Collaborate with different teams
- Act as the escalation point for issues needing further investigation beyond initial support
- Work closely with the Implementation team
- Maintain a positive, empathetic and professional attitude
Other
- Strong written and verbal communication skills
- Ability to translate ideas and questions between end users and engineers
- Team contribution skills and a desire to teach others
- Organization skills and proven reliability: ability to work independently with little direction when necessary
- Valid driver’s license may be required for travel purposes
