Tyler Technologies is looking for Software Support Interns to join their team next summer to assist with the day-to-day activities for supporting clients of a high-tech software company.
Requirements
- assisting corporate IT and/or hosting teams with answering incoming support callas
- closing IT support tickets
- assisting with software installations
- installing ‘proof-of-concept’ test environments for internal testing and training
- adding to our documentation library
- managing special projects
- Resolve server and software configuration issues
Responsibilities
- Assist staff with closing customer IT support tickets for our clients
- Assist with installing software
- Prepare and/or modify system and process documentation
- Research and implement various sand-box environments for testing, training, and troubleshooting
- Resolve server and software configuration issues in a team environment
- Take inbound support requests from internal and external clients
Other
- experience the day-to-day activities for supporting clients of a high-tech software company
- receive guidance from senior team members
- participate in team meetings
- Excellent problem solving and analytical skills
- Excellent oral and written communication skills
- Ability to work effectively with a team of professionals on technical and business issues
- Business, Accounting or Economics majors preferred
- Preference given to juniors
